---
title: Upgrades and Downgrades
description: With the PATLive Flex Platform, you can adjust your service plan at any time. Whether upgrading to a higher plan or downgrading to a lower plan.
---

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# Upgrades and Downgrades

## At PATLive, you have the flexibility to adjust your service plan at any time. Whether you need to upgrade to a higher plan or downgrade to a lower plan, the process is simple and straightforward.

### **Upgrading Your Plan ** 

If you find that you need more minutes or features, you can upgrade to a higher plan at any time.  

- Your new plan will start immediately. On your next bill, you'll see your new plan cost along with a prorated charge for the upgraded plan from this month.  

### **Downgrading Your Plan ** 

If you’re using fewer minutes than anticipated, or your needs have changed, you can downgrade to a lower plan.  

- Your new, lower-cost plan will kick in at the start of your next billing cycle. You'll see the new plan cost on your following bill.   
   

### How to Upgrade/Downgrade: 

- Login to the Flex web app on your computer 

- Click your avatar in the top right of the screen (it will simply be your initials unless you have set a profile picture previously) 

- Select “Billing Settings” from the menu 

- On the left-side navigation select ”Plans” 

- In the top right corner of the box that features your current and active plan, there is an edit icon that looks like a pen and paper. Click it to edit your plan. 

- Select the new plan. 

### **Break-even Points ** 

A break-even point refers to the average number of live receptionist minutes used each month, indicating whether upgrading or downgrading would be more cost-effective.  

#### **Break-even points for most PATLive customers ** 

- **Basic Plan**: If you average less than 62 LR minutes per cycle.  

- **Starter Plan**: If you average at least 62 LR minutes per cycle.  

- **Standard Plan**: If you average at least 160 LR minutes per cycle.  

- **Premium Plan**: If you average at least 312 LR minutes per cycle.  

- **Pro Plan**: If you average at least 557 LR minutes per cycle.    
    

These break-even points are the same for bilingual plans. However, break-even points may differ for affiliate company code plans. For more information on affiliate break even points, feel free to [reach out to our customer service team](https://www.patlive.com/contact).   

 

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