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Bilingual Services
PATLive offers bilingual service so that your calls can be answered in both English and Spanish. The standard fee to add bilingual service is $20/month. To set up bilingual service, call us at 1.800.775.7790 between 8am and 8pm ET, Monday through Friday.
Overview of Bilingual Support
• English Support: Available 24/7.
• Spanish Support: Available from 8 am to 10 pm ET.
Bilingual services include:
1. Language Selection Menu
◦ Callers are routed through an auto attendant with a language selection menu.
◦ Callers can press 1 for English or 2 for Spanish.
2. Comprehensive Call Handling
◦ Our Bilingual virtual receptionists can perform all the tasks that our English-speaking receptionists handle, ensuring seamless service across both languages.
3. Web Chat Support
◦ Bilingual support extends to web chat handling, providing consistent customer service across multiple communication channels.
How Bilingual Call Handling Works
When a caller reaches your business, they will be greeted by an auto attendant with the following options:
1. Press 1 for English
◦ Callers selecting English will be connected to our 24/7 English-speaking virtual receptionists.
2. Press 2 for Spanish
◦ Callers selecting Spanish will be connected to our Spanish-speaking virtual receptionists, available from 8 am to 10 pm ET.
All the messages we take will be written in English, even when we field a call in Spanish, and our bilingual virtual receptionists can handle all the same tasks as our regular receptionists including:
• Answering calls
• Scheduling appointments
• Taking messages
• Providing information about your services
• Handling customer inquiries
• And more
Benefits of Bilingual Support
By adding Bilingual support to your PATLive service, you can:
• Expand Your Customer Base: Cater to both English and Spanish-speaking customers, increasing your market reach.
• Enhance Customer Satisfaction: Provide a better customer experience by offering support in your customers' preferred language.
• Maintain Consistency: Ensure that all customer interactions, whether in English or Spanish, are handled professionally and consistently.