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Upgrades and Downgrades

At PATLive, you have the flexibility to adjust your service plan at any time. Whether you need to upgrade to a higher plan or downgrade to a lower plan, the process is simple and straightforward.

Upgrading Your Plan  

If you find that you need more minutes or features, you can upgrade to a higher plan at any time.  

  • Your new plan will start immediately. On your next bill, you'll see your new plan cost along with a prorated charge for the upgraded plan from this month.  

Downgrading Your Plan  

If you’re using fewer minutes than anticipated, or your needs have changed, you can downgrade to a lower plan.  

  • Your new, lower-cost plan will kick in at the start of your next billing cycle. You'll see the new plan cost on your following bill. 
     

How to Upgrade/Downgrade: 

  • Login to the Flex web app on your computer 
  • Click your avatar in the top right of the screen (it will simply be your initials unless you have set a profile picture previously) 
  • Select “Billing Settings” from the menu 
  • On the left-side navigation select ”Plans” 
  • In the top right corner of the box that features your current and active plan, there is an edit icon that looks like a pen and paper. Click it to edit your plan. 
  • Select the new plan. 

Break-even Points  

A break-even point refers to the average number of live receptionist minutes used each month, indicating whether upgrading or downgrading would be more cost-effective.  

Break-even points for most PATLive customers  

  • Basic Plan: If you average less than 62 LR minutes per cycle.  
  • Starter Plan: If you average at least 62 LR minutes per cycle.  
  • Standard Plan: If you average at least 160 LR minutes per cycle.  
  • Premium Plan: If you average at least 312 LR minutes per cycle.  
  • Pro Plan: If you average at least 557 LR minutes per cycle.  
      

These break-even points are the same for bilingual plans. However, break-even points may differ for affiliate company code plans. For more information on affiliate break even points, feel free to reach out to our customer service team.